Required skills

communication skills to follow complex oral instructions when using new technology to respond to a complex enquiry or complaint and to give complex instructions

literacy skills to read and interpret complex technical procedures and to clarify purchasing information on software and hardware for workgroup computer network

research skills to seek information on the most appropriate hardware and software to suit the organisations needs

problemsolving skills to identify the best course of action if a difficulty arises in operating the workgroup network

teamwork skills to work with others to ensure the success of the network

Required knowledge

features of computer networking

key provisions of relevant legislation from all forms of government codes and standards that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

copyright

occupational health and safety

organisational policies and procedures relating to the tasks required

software licensing rights and responsibilities

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying principles of computer networking

identifying and addressing common problems and arising issues

consulting and negotiating with IT professionals

Context of and specific resources for assessment

Assessment must ensure

access to office equipment and networked computers

access to software

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of authenticated documents from the workplace or training environment

demonstration of techniques

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other information and communications technology units

Network requirements may include:

Nominated person may include:

Equipment may include:

Software may include:

Efficiency and access for users may include:

Records may include:

Control and security may include:

Network problems may include:

Rectifying minor faults may include:

Computer experts may include:

Filing and storing software may include:

Training may include:

Network users may include:

Maximising network potential may include:

Examining user skills may include: